PURCHASE PROCESS: BUYING ART ONLINE
Shipping and Delivery
- BETA Art Kenya facilitates shipping of artworks on behalf of the buyer at the buyer’s expense. We use trusted courier delivery services (DHL) to ensure that your artwork arrives safely.
- Average delivery time once payment has cleared our account is 7 – 10 business days
- All artworks are carefully packaged by BETA Art Kenya and subject to insurance provided by the delivery company chosen.
- BETA Art Kenya will make direct deliveries and installation of artworks within Nairobi, at the buyer’s expense, which can be arranged at the buyer’s request.
- Your work will come with a Certificate of Authenticity, signed by the artist.
- In the unlikely event of a delay, we’ll get in touch with you right away via the contact details you provide us.
If you have an idea for a special artwork, or you want an artwork from a specific artist based on preference to their works, send us an email at [email protected] to discuss the next steps.
Commissioned pieces are priced based on the size, medium, and complexity of the piece, and the artist’s sales history. Commissioned artworks will cost more than comparable pieces in the artist’s portfolio [in terms of size and medium]. This is due to the fact that the artist must spend time to consult with you about the project, create any necessary preliminary sketches, and take time away from their normal art practice to create your commission.
Before the artist begins working on your commission, BETA Art Kenya shall take a 50% non-refundable deposit. This assures that the artist will be paid for their time and materials. Once the piece is complete, BETA Art Kenya will send you a high resolution image of the work. Upon delivery and possession of the piece, BETA Art Kenya will proceed to charge your credit card for the remaining balance. In the event that you are not satisfied with the work upon its delivery, we are amenable to having the artist make minor changes to the artwork.
Upon commission and commencement of works, you will have a special consultation with the artist and BETA Art Kenya to explain exactly what you’d like. Once the artist begins working, BETA Art Kenya will update you as the piece progresses from initial sketch to completion. BETA Art Kenya is available to answer questions about your piece and the process, and we can arrange meetings you’d like to have with the artist given sufficient notice and the artist’s availability.
The time for commissioning an artwork varies depending on the size, medium, and complexity of the piece, and the artist’s schedule, but typically commissions take ten to twelve weeks to complete.
BETA Art Kenya welcomes the use of photographs as a great reference material when commissioning an artwork. Consultation fees for commissioned pieces will apply.
Customs & Duties
When purchasing artworks from outside Kenya via BETA Art Kenya, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Payment is via Pesapal- one of the safest and most secure payment sites in the Africa using state-of-the-art encryption. You don’t need to create a PesaPal account in order to use your Visa/Mastercard credit/debit card. BETA Art Kenya do not see or store customer card details. And since the transaction takes place on the PesaPal site, you can be sure that we won’t see or store your card details.
We hold a SSL Certificate ensuring utmost online security when making purchases. When you place an order with us using our secure online order form the order is encrypted. When you have finished browsing and are ready to check out, you will be redirected to the different payment options to make payment. When Pesapal have received your credit card information it is sent directly, and encrypted, to their server. Your payment card details will never be stored or saved at the BETA-art.co.ke website.
Please note however that data transmission over the Internet or any wireless network cannot be completely guaranteed to be perfectly secure. Therefore, while we do our best to ensure protection of your personal information, we cannot guarantee the security of information transmitted to or from BETA-art.co.ke.
For more information please visit the Pesapal website.
Cancellation of Orders
Please take care when making a purchase as cancellations are not permitted except under the conditions stated in our return policy.
Return Policy in Kenya (Online sales)
We offer a seven day period within which you should notify BETA Art Kenya on your intent to return the artwork obtained via email to [email protected] or [email protected]. Please print out this email and include it with the artwork being returned. We also appreciate that buying art online can be daunting and so we offer a Seven-Day Money Back Guarantee upon receipt of the Original artwork in its original form, but you will be liable for the return delivery. No claims whatsoever on the physical condition of the artwork should be brought forward upon its possession.
All artists and artwork showcased by BETA Art Kenya are rigorously selected by our curatorial panel. We will only exhibit work of the highest quality
Return Policy Outside Kenya (Online sales)
It is the responsibility of the buyer to carefully scrutinize and verify the physical condition of the artwork upon delivery. In the event of delivery of damaged artwork from BETA Art Kenya, we will issue you a full refund or credit on the purchase of art, and shall compensate you for return shipping costs at BETA Art Kenya’s expense, provided that you shall not take possession of the artwork upon delivery and you shall ship it back in its original form
You must ensure that the artwork is securely packaged for return shipping. We will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.
- Client is liable for the cost of the return shipping.
- Commissioned artwork may not be returned.
- Artworks that have been removed from their stretchers for cost effective shipping from Kenya cannot be returned